We are here to help you
You can contact us through these channels:
- EMAIL: hola@biotasmart.com
CUSTOMER SERVICE HOURS:
Monday to Thursday: 09:00-18:00 h | Friday: 09:00-15:00 h
When will I receive the Biotasmart gut microbiota test?
It is very important for us that you receive your order as soon as possible so that you can understand your microbiota and what is the best diet for you as soon as possible.
The average delivery time for an order is 48 working hours. For deliveries to the Canary Islands, Ceuta and Melilla, the estimated delivery time is 3 to 5 working days.
When will I receive the test results?
Your samples arrive at the laboratory where professionals analyze them and, using science and technology, we obtain the information to personalize your nutritional recommendations.
The estimated time from when we receive your sample and process it to generate your personalized nutrition is 3-4 weeks.
What do I do if I have questions and prefer follow-up with a professional?
At Biotasmart we give you the opportunity to discuss your questions and comments with our professionals digitally.
You can request an appointment with them from our website
How often is it recommended that I take the test?
We recommend repeating the test every 4 months to see how the health of your microbiota has evolved and if there is a stabilized balance between your millions of microorganisms!